ELECTROMEK™

For each request for a service call or emergency call-out, a service call fee will be charged - this may be required in advance of providing service.
The service call fee takes into account the type of equipment or machinery, the nature of the fault or issue, your location, and whether the service call / call-out is required within or outside of our normal working hours.
For this reason, service call fees may vary from customer to customer and you will be advised of the service call fee and what it covers when you contact us with your enquiry.

To book an appointment for a service call / call-out, please telephone 08000 599 599

Please note; the service call fee is to attend to one item of equipment as arranged whilst booking your appointment, if you require the engineer to evaluate more than one item of equipment during the site visit, please advise this whilst booking your appointment.

The service call fee will still be charged and payable in the event that your equipment is deemed to be beyond practical or economical repair.

Your invoice will be issued by the engineer and it will be due and payable immediately.
Payment can be made in the following ways;

• Cash paid to the engineer
• Instant bank transfer / BACS (certain exclusions apply)
• Debit & Credit Card - in person or by phone
• PAYMENT BY CHEQUE IS NOT ACCEPTED
• CREDIT FACILITIES ARE NOT PROVIDED

ELECTROMEK™ reserves the right to request payment in advance before supplying site visits or service calls.

Terms & Conditions

Effective from 01/10/2018
PAYMENT TERMS & METHODS
ELECTROMEK™ does not provide a credit facility, therefore, ALL invoices are due and payable upon receipt.  
The accepted payment methods are shown on the invoice, and repeated here for your convenience;

• Cash paid to the engineer
• Instant bank transfer / BACS (certain exclusions apply)
• Debit & Credit Card - in person or by phone
• PAYMENT BY CHEQUE IS NOT ACCEPTED
• CREDIT FACILITIES ARE NOT PROVIDED

ADVANCE PAYMENTS
(SERVICE CALLS / CALL-OUTS)
ELECTROMEK™ reserves the right to charge in advance of supplying any service call or call-out facility.
Where this is the case, a pro-forma invoice will be supplied via email or download link.

ORDERING OF PARTS / MATERIALS
(ADVANCE PAYMENTS & RESTOCKING FEES)
An advance payment will be required on all parts and/or materials which are sourced via special order irrespective of value.
An advance payment will be required on all ordered parts and/or materials (not subject to special order above) with an individual or combined value exceeding £60.00 exclusive of VAT.
You will be notified of the approximate expected delivery date of the order prior to the order being confirmed with our suppliers.  
Once the order is confirmed with our suppliers, any parts and/or materials which are subsequently cancelled by the customer will be subject to a 35% restocking fee irrespective of whether the parts and/or materials have been delivered to or received by the customer.
The restocking fee is a fee charged to ELECTROMEK™ by our suppliers, which in turn will be passed on to the customer.

WARRANTY PERIODS
Parts and/or materials are provided with an industry standard 90-day warranty where those parts and/or materials have been installed by ELECTROMEK™.
There is a 90-day warranty on labour / work carried out by ELECTROMEK™.
Parts and/or materials that develop a fault which are supplied to the customer on a sale only / self-installation basis, will be returned to the original supplier for evaluation prior to the part being replaced or a refund being made (where applicable).
The time taken to evaluate the cause of any component failure is outside of the control of ELECTROMEK™.
ELECTROMEK™ accepts no responsibility for any subsequent downtime or losses incurred whilst the above evaluation process is taking place.

E&OE
ELECTROMEK™