ELECTROMEK™

Service calls can be booked by phone or online below.
The service call cost is the same regardless of the booking method.
The service call fee will differ depending upon the day, the time and the location.

The distance to the location of the service call is calculated using road mileage from WS1 4NU, to the post code location you provide, NOT by radius or straight line distance.
Google Maps is the default mapping tool we use for mileage reference.
For the above reasons, service call fees will vary from one customer to another.

Each service call is to attend to ONE item of equipment, if you require extra items to be taken into consideration during the service call, this should be stated at the time of booking to enable us to allow extra time for the engineer on site.
An extra fee will be payable on a pro-rata basis depending upon the extra time allowed.
Service call fees may be required in advance of providing service.

In the event that your equipment is deemed to be beyond practical or economical repair, the service call fee will still be payable.

Service Calls - Mon / Fri - Within our Normal Hours (Between 8am - 6pm)
This Service Call includes traveling time to your location and up to one hour of labour on site.
Extra time on site after the first hour will be charged at £22.50 per half an hour + VAT.
All parts and materials will be charged extra.
Prices stated below include VAT at 20%

Payment in full by card is required at the time of booking - a full refund is available if you cancel your booking giving a minimum of 12 hours notice.

For service call availability outside of our normal working hours, please contact us on 08000 599 599.

Please note; Out-of-Hours service calls are subject to availability - if we have already accepted a previous service call at a similar time, we may have to decline your request.
Out-of-Hours service calls are dealt with by a limited number of staff.

Your understanding under the above circumstances would be appreciated.

If your payment has not been taken online, or if you have only paid a deposit at the time of booking, your invoice (for your outstanding balance) will be issued by the engineer and it will be due and payable immediately.
Payment can be made in the following ways;;

• Cash paid to the engineer
• Instant bank transfer / BACS (certain exclusions apply)
• Debit & Credit Card - in person or by phone
• PAYMENT BY CHEQUE IS NOT ACCEPTED
• CREDIT FACILITIES ARE NOT PROVIDED

ELECTROMEK™ LTD reserves the right to request payment in advance of supplying site visits or service calls.

Terms & Conditions

Effective from 01/10/2021
PAYMENT TERMS & METHODS
ELECTROMEK™ does not provide a credit facility, therefore, ALL invoices are due and payable upon receipt.  
The accepted payment methods are shown on the invoice, and repeated here for your convenience;

• Cash paid to the engineer
• Instant bank transfer / BACS (certain exclusions apply)
• Debit & Credit Card - in person, online or by phone
• PAYMENT BY CHEQUE IS NOT ACCEPTED
• CREDIT FACILITIES ARE NOT PROVIDED

ADVANCE PAYMENTS
(SERVICE CALLS / CALL-OUTS)
ELECTROMEK™ reserves the right to charge in advance of supplying any service call or call-out facility.
Where this is the case, a pro-forma invoice will be supplied via email or download link.

ORDERING OF PARTS / MATERIALS
(ADVANCE PAYMENTS & RESTOCKING FEES)
An advance payment will be required on all parts and/or materials which are sourced via special order irrespective of value.
An advance payment will be required on all ordered parts and/or materials (not subject to special order above) with an individual or combined value exceeding £60.00 exclusive of VAT.
You will be notified of the approximate expected delivery date of the order prior to the order being confirmed with our suppliers.  
Once the order is confirmed with our suppliers, any parts and/or materials which are subsequently cancelled by the customer will be subject to a 35% restocking fee irrespective of whether the parts and/or materials have been delivered to or received by the customer.
The restocking fee is a fee charged to ELECTROMEK™ by our suppliers, which in turn will be passed on to the customer.

WARRANTY PERIODS
Parts and/or materials are provided with an industry standard 90-day warranty where those parts and/or materials have been installed by ELECTROMEK™ LTD.
There is a 90-day warranty on labour / work carried out by ELECTROMEK™.
Parts and/or materials that develop a fault which are supplied to the customer on a sale only / self-installation basis, will be returned to the original supplier for evaluation prior to the part being replaced or a refund being made (where applicable).
The time taken to evaluate the cause of any component failure is outside of the control of ELECTROMEK™.
ELECTROMEK™ accepts no responsibility for any subsequent downtime or losses incurred whilst the above evaluation process is taking place.

E&OE
ELECTROMEK™